FREQUENTLY ASKED QUESTIONS

Casa Caribe has an elevator to allow guests with limited mobility to access the upper-floor units. Concrete paths are also present to make it easy for guests with walkers or wheelchairs to navigate the property. We do encourage guests with accessibility needs to contact us prior to booking to ensure that we can meet any specific requirements.

Casa Caribe’s gym is currently closed, however we’re pleased to offer guests complimentary access to Anytime Fitness in Camana Bay, just a 17-minute walk from Casa Caribe. Guests may borrow a gym fob from the front desk with a $100 USD refundable deposit and a signed waiver form. Fobs can be kept for the duration of your stay and must be returned prior to checkout.

Casa Caribe offers a versatile court for tennis and pickleball players. It features markings and dimensions for both games, ensuring a great experience day or night with floodlights. Sign up for one hour of play on the guest board near the court entrance and make use of our limited tennis and pickleball equipment available at the Front Desk.

Court hours: 7 a.m. to 9 p.m.

Here at Casa Caribe, we offer many amenities for guests to have access to:

• Air Conditioning
• Barbecues
• Beach Chairs
• Beach Loungers
• Beach Toys
• Beach Umbrellas
• Elevator
• Free Wi-Fi
• Highchairs & Cribs
• Pool & Hot Tub
• Parking
• Tennis & Pickleball Court

To learn more, see our amenities page.

Yes, we have a newly renovated pool and hot tub area for guests to enjoy. We kindly request that you dispose of any empty bottles, soda cans, or other garbage in the provided waste baskets. Please help keep these areas clean and enjoyable for all.

The hot tub is equipped with a timer to optimize energy efficiency and maintenance. Additionally, we ask that you observe the designated pool and hot tub hours. Your cooperation ensures a pleasant experience for everyone.

Hours of Operation: 7 a.m. to 10 p.m.

The Front Desk is happy to assist in arranging private babysitting services.

We offer a range of children’s amenities at Casa Caribe, including three pack ‘n plays, three large cribs, and two small cribs. Additionally, we provide highchairs. For inquiries or to request these childcare amenities during your booking, please contact reservations by phone at 1-813-482-9608 or email [email protected]. Kindly note that we have a limited inventory of these items available.

Yes, our elevator is located near the pool area.

There are two Weber Genesis II GS4 propane barbeque grills located by the pool. Kindly keep the area clean for everyone’s enjoyment.

Yes, the safe is in the kitchen closet. To open the safe door, you must turn the handle clockwise. Once the door is open, press the small red button at the top of the door by the hinge. Press the button once to reset from the previous code. Once you have put your items inside the safe you can close the door. Enter your personal 4-digit code and press B. Then close and turn the handle back into position to lock. Contact the Front Desk if you have any questions.

If you need to print documents, please visit the Front Desk for assistance.

Our complimentary parking is convenient for guest use with 36 regular spots and three handicapped parking spots. There is enough parking for one vehicle per unit, with 12 additional parking spots available.

All condos have a FREE wireless internet connection available throughout the complex. Once your device finds the network, enter the password to connect.

Grand Cayman offers a plethora of attractions to visit. See our staff recommendations below.

• Camana Bay: 10 Market Street | 4-min. drive. (345) 640-4000
  Waterfront retail & entertainment district with shops, restaurants, and scenic promenades.
• North Sound Golf: 557 Safehaven Drive | 6-min. drive. (345) 947-4653
  Grand Cayman’s only 18-hole golf course, a challenging course with ocean views and well-maintained greens suitable for all skill levels.
• The National Gallery: Esterly Tibbetts Hwy | 5-min. drive. (345) 945-8111
  Contemporary Museum highlighting local artwork, traditional crafts, and hosting lectures and special events.
• Hell: Hell Road, West Bay | 10-min. drive.
  An area in West Bay known for its black limestone formations, which gave it its infamous name. Bring your passport, as one can get an official stamp once you’ve entered “Hell”.
• Georgetown: 15-min. drive.
  The Capital City of the Cayman Islands. Find duty-free shopping and a range of cultural attractions and activities.
• The Cayman Turtle Centre: 786 Northwest Point Road | 12-min. drive. (345) 949-3894
  A conservation and education center where you can swim with turtles in a lagoon teeming with colorful marine life.
• The Cayman Islands National Museum: 3 Harbour Drive | 15-min. drive. (345) 949-8368
  National Museum dedicated to preserving and showcasing all aspects of Caymanian heritage.
• Blue Iguana Conservation: 8R8J+FR5, Botanic Park Road. | 45-min. drive. (345) 749-1132
  Tour the Blue Iguana Conservation facility located within the Queen Elizabeth II Royal Botanic Park and discover Grand Cayman’s native blue iguana.
• Mastic Trail: Southern Trailhead | 60-min. drive
  The Mastic Trail in Grand Cayman is a beautiful nature walk through an ancient forest, letting you discover the island’s natural wonders.
• Cayman Crystal Caves: 69 North Side Rd, Old Man Bay | 60-min. drive
  Nestled in Grand Cayman’s lush tropical landscape, the Crystal Caves offer a captivating underground adventure, revealing a stunning display of crystal formations and unique geological wonders.
• Rum Point: 46 Sand Point Rd, Rum Point | 60-min. drive
  A white sand beach ideal for snorkeling, beach lounging, and various water activities, along with amenities like volleyball courts, a souvenir shop, showers, and an outdoor bar with food service.
• Stingray City: 60-min. drive. (345) 623-5965
  Enjoy picturesque roads of Grand Cayman to reach Rum Point, gateway to Stingray City. Numerous tour operators offer thrilling excursions, allowing close encounters with friendly stingrays, making it famous for unique, interactive marine experiences.
• Starfish Point: 60-min. drive. (345) 623-5965
  Just beyond famous Rum Point, discover the enchanting Starfish Point, a remarkable sandbar where vibrant orange Cushion Sea Stars reside in the shallows. Remember, please enjoy them from a distance, as touching these fascinating creatures can harm them.
• BC Reef: Beyond our beach,
  Casa Caribe provides unmatched snorkeling opportunities with convenient access to Seven Mile Beach’s largest shallow snorkel reef, just a short swim away. Please see the question “Is there snorkelling nearby” under “Beach” for further details on how to access this natural wonder.

Yes, Tillies, Bar Jack, and Coral Beach are all within walking distance. Visit our location page for details on walking distance and route to each.

Find watersport and gear rental stores on our location page, along with information on walking distance and route to each.

Red Sail at the Westin is available for all your diving needs. Refer to our location page for details on walking distance and route.

The nearest golf course is The Ritz-Carlton Golf Club. Check our location page for information on walking distance and route.

Find information on the nearest spas and hair salons, including walking distance and route details, on our location page.

Many car rental options on Grand Cayman offer convenient pickup and drop-off services at the airport. Recommended choices include:

• Hertz Rent A Car: 1-345-943-4378 (Casa Caribe guests typically receive a 20% discount when presenting their hotel reservation confirmation. Additionally, Hertz Cayman will deliver rental cars directly to Casa Caribe at no extra charge).
• National Car Rental: 1-345-945-7368
• Andy’s Rent A Car: 1-345-949-8111

We offer lounge chairs and side tables for the enjoyment of our guests.

As a courtesy to all, we kindly request that you do not try to reserve the chairs by placing your towels or other personal items on chairs that are not actively in use. Please do not try to “claim” multiple beach chairs by leaving them unattended until you are ready to use them on the beach, especially during the early morning hours. We want everyone to enjoy the shade on the beach fairly and equally. If towels or personal items are left on chairs that are not actively in use for an extended period, our staff will remove those items so that other guests can enjoy the chairs. You will find your towels and personal items at the Front Desk. Also, please do not take chairs/loungers into the water at any time.

Every unit comes with complimentary beach towels for your convenience. Help us conserve the environment with a one-for-one swap for used towels. Leave them on the bathroom floor, and housekeeping will replace these with fresh ones throughout your stay. If fresh towels are needed ASAP, please visit the Front Desk anytime.

Our beach is home to the largest shallow snorkel reef on Seven Mile Beach, approximately 500 ft away. This proximity allows for easy entry and exit from the water, ensuring you can start snorkeling within minutes. Explore two sections of the reef, each offering a unique underwater experience. The first section, half the size of a football field, features lower, spread-out reef structures.

To the north, discover a smaller reef with a string of elevated coral heads, including the famous ‘lobster condo,’ home to several mature lobsters. Other species you may observe in the wild include Sharpnose Pufferfish, Hawksbill Turtles, Southern Stingrays, Peacock Flounder, Ocean Triggerfish, Yellowtail Snapper, Lionfish, Squirrel Fish, and Rainbow Parrotfish. Keep an eye out for Loggerhead Turtles, Spotted and Green Moray Eels, Nurse Sharks (no teeth), and Rockfish, depending on the time and season.

To access these remarkable reefs:

1. Head north (or right) off our beach toward the Caribbean Club Condos.
2. Continue past their pool until you reach the far three-story building, a short 250 feet walk.
3. Turn straight out toward the horizon, spotting three small round white mooring balls just off the sand.
4. Beyond the white mooring balls look for the vertical 200 yards marker buoy. This marks the outer edge of the reefs.
5. Swim straight through those mooring balls, covering about 150 yards toward the horizon.
6. Reach the edge of the reef, extending for another 100 yards.
7. After exploring the larger reef section, swim north (laterally to the beach) around 100 feet to find the smaller reef, directly in front of the garage from the private house next to the Caribbean Club.

*Please be aware that there is no lifeguard on duty at any time on Casa Caribe beach. Guests who engage in activities in the waters off the beach do so at their own risk.

Our check-in time is at 3 p.m., and check-out is scheduled for 11 a.m. To confirm your departure, kindly return the condo keys to the Front Desk by 11 a.m.

Early check-ins are subject to approval by management and are only available if the room is not reserved back-to-back. If an early check-in cannot be accommodated, we offer luggage storage at the Front Desk. Please note, our luggage storage service is available only during office hours. Check-in time is 3 p.m.

Late checkouts are subject to approval by management and are only available if the room is not reserved back-to-back. If a late checkout cannot be accommodated, we offer luggage storage at the Front Desk. Please note, our luggage storage service is available only during office hours. Check-out time is 11.a.m.

If the Front Desk is closed during your check-out (e.g., Sundays), onsite management will contact you beforehand. We ask that you simply leave your keys inside the unit on the kitchen table for a hassle-free departure.

Prior to leaving, we would be most grateful if the dishes are placed in the dishwasher, used towels are placed on the bathroom floor. Additionally, kindly turn off the lights, ensure all doors are closed, and please set the AC to 77 for energy conservation. Thank you for your assistance!

While a deposit will not be collected, all guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their rental unit during their stay.

Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check-in with a parent or official guardian.

At Casa Caribe, your safety is our top concern. To ensure your well-being, fire alarms have been installed in all condos. It is important to note that ‘tampering with these alarms or smoke detectors is not permitted.’ These alarms are positioned to enhance safety and should only be triggered in the event of a fire. If a fire alarm is activated, we kindly ask you to calmly proceed to the parking lot, making sure that everyone in your group is accounted for. The manager will be there to assist you and provide further guidance. During emergency situations, we kindly request that you avoid using the elevator. We appreciate your cooperation in helping us maintain a secure environment for all our guests.

Emergency contact information:

• (345) 926-0703 (Emergency Contact)
• 911 (Emergency ONLY)

Our Front Desk hours are Monday to Friday: 9 a.m. – 5 p.m., Saturday: 9 a.m. – 1 p.m., and closed on Sundays.

You can contact our Front Desk by calling (345) 945-4287 or emailing us at [email protected].

Electricity is the same as the United States and Canada (110 volts, 60 Hz). There is no need for adaptors.

While citizens of the United States, Canada, Great Britain, and most EU countries do not require a travel visa, passport holders from many Asian, African, and Middle East countries will need a travel visa to pass through Customs. It is best to check the Cayman Islands’ government website about visa requirements.

Yes, water on Grand Cayman is safe to cook with and drink.  The Cayman Water Authority regulates 2 water purification companies that supply fresh drinking water across the island through underground pipes to each property & condo. Visit waterauthority.ky for more information.

Large taxi vans accommodating groups of 6 to 8 passengers are conveniently stationed outside the airport terminal, prepared to transport you to Casa Caribe. Fares are fixed based on the number of passengers and luggage. Keep in mind that Grand Cayman hotels and condos do not provide their own transportation. Alternatively, rental car agencies are situated at the airport, directly across the street from the terminal. When renting a car, you’ll receive a map and directions to Casa Caribe Boutique Condos from the rental office. Casa Caribe is approximately a 15-minute drive from the airport.

For assistance, feel free to contact our Front Desk at (345) 945-4287.

Our address is:

833 West Bay Road
P.O. Box 30118
Grand Cayman, KY1-1201
Cayman Islands

The Cayman Islands have their own currency. The US Dollar is also accepted virtually everywhere on the island and most businesses and tour operators accept all major credit cards. The exchange rate is fixed at US$1.00 = CI$0.80 or CI$1.00 = US$1.25 (note: change is always given in CI$).

Grand Cayman does not currently have Uber or Lyft. However, Cayman’s equivalent is Island Go and can be downloaded here: https://www.islandgo.app/

In the Cayman Islands, driving is on the LEFT side, a notable difference from the US. Well-maintained roads and clear maps and signage make navigating the island straightforward.

Grand Cayman offers a public mini-bus transport system that connects all districts. Buses are easily identifiable by a number in a colored circle. You can flag down a bus at any point, and there are bus stops along major routes. Fares range from CI$2 to CI$2.50 for short trips, CI$3.50 to East End, and CI$8 to Cayman Kai. If you’re heading to the end of the line, confirm with the driver about return buses, especially for late afternoon travel.

The choice to rent a car depends on your plans. Grand Cayman has a public bus system and taxis. Renting a car offers convenience and flexibility for exploring at your own pace. Consider your itinerary and preferences when deciding on transportation.

Consider purchasing travel insurance before your trip. It can provide peace of mind in case of unforeseen events or travel disruptions.

It’s customary to leave a 10-15% tip for services in restaurants, taxis, and hotels, though many businesses will add an automatic gratuity to your bill.

All visitors over the age of 18 may bring with them:

Up to 1 liter of spirits (liquor); OR 4 liters of wine; OR 1 case of beer (not exceeding 8 liters). In addition to the alcohol, you may also bring tobacco as follows: Up to 200 cigarettes OR 250 grams of tobacco.

There are multiple modern and well-equipped medical offices, clinics, and hospitals conveniently located in the area, providing easy access to excellent medical care within minutes. Please note that the Cayman Hospital on Hospital Road is the only facility for emergency care. For immediate emergencies, please dial 911.

Total Health (Clinic & Pharmacy) 802 West Bay Road. | 2-min. drive | Clinic: (345) 333-2222 \ Pharmacy: (345) 333-4444

Health City Cayman Islands (Medical Office) 9 Forum Lane. | 4-min. drive. | (345) 640-4040

Cayman Hospital  (Hospital) 95 Hospital Road. | 12-min. drive. | (345) 949-8600

Doctor’s Hospital (Clinic) 16 Middle Road. | 18-min. drive. | (345) 949-6066

To ensure a comfortable experience, Casa Caribe is pleased to offer complimentary housekeeping on every stay.

Details on our service are as follows:

• Housekeeping is provided daily, except for Sundays and Cayman statutory holidays.
• Daily service includes a light cleaning of tables and counters, a tidy of the kitchen, trash removal, sweeping, making beds and refreshing bathrooms.
• Linens will be exchanged every third day, unless requested sooner.
• To conserve water and energy, towels will be replaced if left on the floor in the washrooms. Towels hanging from towel bars will not be exchanged.
• Beach towels are provided in every condo and can be exchanged one-for-one throughout your stay. Please leave used beach towels on the bathroom floor or visit the office to exchange towels throughout your stay.
• All condominiums have washer-dryers and come stocked with basic cleaning supplies.
• Please note that housekeeping does not include laundry service or a full clean of the kitchen. As a self-catering property, we ask that guest make use of dishwashers and wash any pots or pans.
• Guests are welcome to decline housekeeping by hanging a privacy sign on their doorknobs.
• Housekeepers must be permitted to service a unit on every 3rd day at minimum, or the following day if this falls on a Sunday or holiday.

While staying at Casa Caribe, you will receive daily housekeeping service. Please note that housekeeping is not available on Sundays or statutory holidays, however each unit is full equipped with a washer and dryer. Dishes and personal laundry are not included in this service.

If you do not answer the door & have the safety latch on, they will check back once more before leaving towels by the front door. If guests refuse service, they will take the garbage and leave clean towels only. It is important to note that we do not provide coffee, suntan lotion, laundry detergent, or barbeque supplies.

Dishwashing is not included in our housekeeping service, should you require this service please contact the Front Desk.

Please note that housekeeping does not do personal laundry. All our condos have washer and dryers but if you require drycleaning services, please contact the Front Desk for assistance.

If you misplace or find any items during your stay, please contact our Front Desk. We will do our best to assist in locating or returning lost items to their rightful owners. Please check with the Front Desk for any missing or misplaced items. Casa Caribe cannot assume responsibility for any missing items left behind.

Yes, you’ll find a variety of modern and well-stocked grocery and liquor stores conveniently situated in the area, ensuring easy access to essentials within minutes. Please note that most grocery stores and liquor outlets in Grand Cayman remain closed on Sundays, Christmas, and Easter (hours may vary on other holidays). However, Shopright and Blackbeard’s Cayman Falls liquor store are available for your convenience on Sundays, with their operating hours below.

Grocery Stores:

• Foster’s Camana Bay | 3-minute drive or a 12-minute walk. | (345) 945-3663
• COST U LESS | 3-minute drive or a 20-minute walk. | (345) 745-5377
• Shopright  – The Grove | 4-minute drive. | (345)946-0000
• Kirk Market | 8-minute drive. | (345) 949-7022

Liquor Stores:

• The Tasting Room & Wine Cellar | 1-minute drive or walk across the street. | (345) 322-4925
• Blackbeard’s Cayman Falls | 2-minute drive or a 15-minute walk. | (345) 945-5341

As a guest of Casa Caribe, you are permitted to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Desk upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the pool, hot tubs and recreational areas.

Please review our Cancelation Policy that can be found on our Rates Page. Click here for details.

Our deposit policy varies by season. For more information, please visit the Deposit & Payments section on our Rates Page. Click here for details.

To make changes to your reservation, contact our reservations team by emailing [email protected] or calling  1-813-482-9608. 

Changes and cancellations to reservations are subject to fees, more details can be found on our Rates Page.

Casa Caribe Condos have varying minimum stay requirements, with stays ranging from 4 to 7 nights.

For more information on our policies see here.

Our hurricane policy can be found on our Rates Page. Click here for details.

We have a “no pet” policy at Casa Caribe, ensuring a comfortable environment for all our guests. Thank you for your cooperation.

Casa Caribe is a non-smoking property. Please refrain from smoking in all public areas, in your condo, or on your condo’s patios.

All guests are required to present a valid card upon check-in to cover any loss or damage of property that may occur in their rental condo during their stay. For more information on our damage policy, please view our Rates Page. Click here for details.

Please refer to our Rates Page for more information on additional charges.

If your condo is damaged, please refer to the Damage Policy on our Rates Page. Click here for details.

Our staff have put together a hand-picked list of some of their favorite restaurants nearby.

• LUCA – 1 Min. Walk.
• Ragazzi –  5 Min. Walk.
• Casa 43 –  5 Min. Walk.
• Lloyd’s Smokehouse: Barbeque & Grill – 5 Min. Walk.
• Blue Cilantro – 10 Min. Walk.
• Saltwater Grill – 10 Min. Walk.
• Agua – 4 Min. Drive.
• Casanova By the Sea – 9 Min. Drive.

If you experience any in-room maintenance issues during office hours, please promptly contact the Front Desk for assistance at (345) 945-4287.