What if my condo is damaged?

If a guest discovers any damages or malfunctions in their condo, they must immediately report it to the Front Desk. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file. 

Upon check-in and check-out, our staff conducts a thorough inspection of each room. Any pre-existing damages will be noted, and guests are encouraged to report any discrepancies to the Front Desk within 60 minutes of entering the room.

Can we have visitors?

As a guest of Casa Caribe, you are permitted to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Desk upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the pool, hot tubs, fitness studio, and recreational areas.

Do you charge a resort fee?

No, we do not charge a resort fee. Rates are subject to a 13% government tax and a 6% service fee applied to all totals.

Do you require a security deposit?

While a security deposit will not be collected, all guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their rental condo during their stay.

Does Casa Caribe allow smoking?

Casa Caribe is a non-smoking property. Please refrain from smoking in all public areas, in your condo, or on your condo’s patios.

Do you allow pets?

We have a “no pet” policy at Casa Caribe, ensuring a comfortable environment for all our guests. Thank you for your cooperation.

What is your hurricane policy?

If a hurricane warning is issued for the Cayman Islands by the National Hurricane Center within seven days of your scheduled arrival date, you may call or email Casa Caribe to reschedule your reservation or cancel your reservation and receive a full refund.

If a hurricane warning is issued during your stay and you are forced to depart early, a refund will be issued for any unused nights.

*Hurricane policy is only applicable on reservations booked directly with Casa Caribe.

*A hurricane is characterized as a well-defined system of showers and thunderstorms with a distinct circulation center and maximum winds of 74 mph (64 knots) or greater.

What is your deposit policy?

A 50% deposit is required upon booking to confirm a reservation.
January 4 – December 16: balance is due 60 days prior to arrival.
December 17 – January 3: balance is due 120 days prior to arrival.
Payments can be made by Visa, MasterCard, American Express or wire transfer.

For more information on our policies see here.