If you misplace or find any items during your stay, please contact our Front Desk. We will do our best to assist in locating or returning lost items to their rightful owners. Please check with the Front Desk for any missing or misplaced items. Casa Caribe cannot assume responsibility for any missing items left behind.
Is laundry service available?
Please note that housekeeping does not do personal laundry. All our condos have washer and dryers but if you require drycleaning services, please contact the Front Desk for assistance.
Is dishwashing included in housekeeping?
Dishwashing is not included in our housekeeping service, should you require this service please contact the Front Desk.
What is the housekeeping schedule?
While staying at Casa Caribe, you will receive daily housekeeping service. Please note that housekeeping is not available on Sundays or statutory holidays, however each unit is full equipped with a washer and dryer. Dishes and personal laundry are not included in this service.
If you do not answer the door & have the safety latch on, they will check back once more before leaving towels by the front door. If guests refuse service, they will take the garbage and leave clean towels only. It is important to note that we do not provide coffee, suntan lotion, laundry detergent, or barbeque supplies.
What housekeeping services are offered?
To ensure a comfortable experience, Casa Caribe is pleased to offer complimentary housekeeping on every stay.
Details on our service are as follows:
- Housekeeping is provided daily, except for Sundays and Cayman statutory holidays.
- Daily service includes a light cleaning of tables and counters, a tidy of the kitchen, trash removal, sweeping, making beds and refreshing bathrooms.
- Linens will be exchanged every third day, unless requested sooner.
- To conserve water and energy, towels will be replaced if left on the floor in the washrooms. Towels hanging from towel bars will not be exchanged.
- Beach towels are provided in every condo and can be exchanged one-for-one throughout your stay. Please leave used beach towels on the bathroom floor or visit the office to exchange towels throughout your stay.
- All condominiums have washer-dryers and come stocked with basic cleaning supplies.
- Please note that housekeeping does not include laundry service or a full clean of the kitchen. As a self-catering property, we ask that guest make use of dishwashers and wash any pots or pans.
- Guests are welcome to decline housekeeping by hanging a privacy sign on their doorknobs.
- Housekeepers must be permitted to service a unit on every 3rd day at minimum, or the following day if this falls on a Sunday or holiday.